OTSO LIMITED WARRANTY
It is a rare occurrence, but in the event you receive an Otso frame with a manufacturing defect, you can be confident that your Otso frame is covered by a limited warranty. All Otso products are warranted to the original owner, to be free from manufacturing defects in materials and workmanship from the date of retail purchase, subject to the limitations detailed below. Remember to keep your sales receipt/order number to make any defect claim. This ensures the quickest best possible outcome for you, your shop, and Otso.
Otso carbon frames are warranted against defects in materials and workmanship for a period of 2 years from the date of retail purchase.
Otso steel frames are warranted against defects in materials and workmanship for a period of 5 years from the date of retail purchase.
This warranty does NOT cover the following:
• Any damage due to improper assembly, follow-up maintenance, lack of skill, competence or experience of the user or assembler.
• Products that have been modified, neglected, used in competition, or for commercial purposes, misused or abused, involved in accidents or anything other than normal use
• Installation of components, parts or accessories not originally intended for or compatible with the bicycle as sold
• Damage or deterioration to the paint, surface finish, aesthetics or appearance of the product
• Normal wear and tear
Otso does not guarantee the compatibility of original components with a warranty replacement frame. Otso is not responsible for parts or labor required to remove and/or refit and re-adjust the product within the bicycle assembly, including wheel rebuilds. This limited warranty is expressly limited to the repair or replacement of the defective frame at the option of Otso, and is the sole remedy of the warranty.
This limited warranty applies only to the original purchaser of the Otso frame and is not transferable. This warranty applies only to products purchased through an authorized dealer or distributor. In no event shall Otso be liable for any loss, inconvenience or damage, whether direct, incidental, consequential, or otherwise resulting from breach of any express or implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise with respect to our products except as set forth herein. This limited warranty gives the consumer specific legal rights, and those rights and other rights may vary from place to place. This limited warranty does not affect your statutory rights.