Otso Crash Replacement Policy

Accidents happen and frames get damaged. We want to get you back riding as quickly as possible. For a frame replacement, we provide a discount on a replacement frame or fork. To start the replacement process, please provide an image and description of the damage along with the frame serial number (located under the bottom bracket) to your dealer or email us directly sales@otsocycles.com. Carbon frame repair may also be a good possibility to fix the damage and to keep a frame from the landfill.